Return & Refund Policy
Company Name: Handan Hongdi Network Technology Co., Ltd.
Email: service@zyrovina.com
At Zyrovina™, your satisfaction is important to us. We want you to feel confident when choosing our workspace solutions, and this Return & Refund Policy explains the process for returns, replacements, and refunds.
1. Return Eligibility
We offer a 30-day return period, beginning from the date your order is delivered. If you are not completely satisfied with your purchase, you may request a return within this timeframe.
To qualify for a return:
✔ The product must be in its original condition
✔ The item must be unused and free from signs of wear or damage
✔ All original packaging, accessories, and included materials must be returned
✔ Proof of purchase or order information must be provided
Items returned without meeting these requirements may not be accepted.
2. How to Request a Return
To begin the return process, please contact our customer service team:
📧 Email: service@zyrovina.com
Please include your order number and a brief explanation of your return request.
Once your return request is reviewed and approved:
✔ We will provide return instructions
✔ You will receive the necessary shipping information
✔ Our team will guide you through the next steps
Please do not send items back before receiving return approval. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Orders
We carefully inspect products before shipment, but if your order arrives with an issue, please contact us as soon as possible.
If your item is:
📦 Damaged during delivery
⚙️ Defective or not functioning properly
❌ Different from the product you ordered
Please provide relevant details and supporting photos when contacting us. Our team will review the situation and help provide the appropriate solution.
4. Non-Returnable Items
Certain products may not be eligible for return, including:
• Items that have been used, modified, or damaged after delivery
• Products missing original packaging or accessories
• Customized or personalized items
• Clearance or final sale products
• Gift cards or promotional items
• Any item restricted by safety, hygiene, or product condition requirements
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
5. Exchanges
If you receive a product that needs to be replaced, we recommend:
- Requesting a return for the original item
- Completing the return process after approval
- Placing a new order for the replacement product
This allows us to process your replacement request more efficiently.
6. International Customer Returns
Customers outside the United States may also request returns according to this policy.
Please note:
• Return eligibility requirements remain the same
• Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect
• International return processing times may vary depending on location and shipping conditions
7. Refund Process
After we receive your returned item, our team will inspect the product condition and confirm your refund status.
If your refund is approved:
✔ The payment will be returned to your original payment method
✔ Refund processing may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us at:
8. Return Shipping Information
Please contact Zyrovina™ customer support before sending any return package.
Return instructions and shipping details will be provided after your request has been reviewed and approved.
Customer Service Email:
service@zyrovina.com
Company:
Handan Hongdi Network Technology Co., Ltd.
Thank you for choosing Zyrovina™.
We are committed to providing reliable products and a smooth shopping experience from purchase to after-sales support.