Return & Refund Policy
Zyrovina™ Business Details
A Clearer Way to Handle Returns
We want you to understand your options if a Zyrovina™ purchase does not work out as expected. This policy explains return eligibility, how to submit a request, return shipping responsibilities, exchanges, and the refund process.
30-Day Return Window
Eligible products may be submitted for return within 30 calendar days after delivery.
Return Authorization
Contact us before shipping an item back so we can review the request and provide instructions.
Refund to Original Method
Approved refunds are returned to the original payment method used for the purchase.
Return Window & Eligibility
You may request a return for an eligible product within 30 calendar days after the product has been delivered to you.
To qualify for a standard return, the product should generally meet the following conditions:
Eligibility requirements do not limit the remedies available when an item arrives damaged, defective, incorrect, or materially different from its product description.
How to Request a Return
Please contact our customer support team before sending any merchandise back. This allows us to review the request and provide the appropriate return instructions.
Where to Send an Approved Return
Our business registration address and our return processing location are not necessarily the same.
Once your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions for your order.
This helps ensure that your returned product is directed to the correct processing location and can be matched with your return request.
Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
Preference-Based Returns
If you are returning an eligible item because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the applicable return shipping cost.
Damaged, Defective or Incorrect Items
If the item arrives damaged, defective, incorrect, or materially different from its product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.
Original shipping charges are generally not refundable for preference-based returns unless otherwise required by applicable law.
Damaged, Defective or Incorrect Orders
Please inspect your order after delivery. If the product appears damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as reasonably possible.
Send your order number, a description of the problem, and clear photos or videos where appropriate to: service@zyrovina.com
Our support team will review the information and provide an appropriate solution based on the circumstances.
Items That May Not Be Returnable
Certain types of products may be excluded from preference-based returns where applicable, including:
If you are uncertain whether your product is eligible for return, contact us before sending anything back.
These exclusions do not remove rights or remedies that may apply to damaged, defective, incorrect, or misdescribed products under applicable law.
Exchanges
For preference-based exchanges, the most direct process is generally to request a return for the original eligible item. After the return is approved, you may place a separate order for the product you would like instead.
If you received a damaged, defective, or incorrect item, contact us before placing another order so our team can review the issue and provide the appropriate solution.
European Union Cooling-Off Rights
Where applicable to your purchase, customers in the European Union may have a statutory right to cancel eligible distance purchases within 14 days without providing a reason, subject to applicable exceptions and legal requirements.
Please contact service@zyrovina.com if you wish to exercise an applicable cancellation right so that we can provide return instructions.
Refund Review & Processing
After an authorized return reaches the designated return location, the returned product will be reviewed. We will notify you regarding the status of your refund after the return has been received and inspected.
After we issue an approved refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
Have a Question About a Return?
Contact the Zyrovina™ customer support team before returning an item. Please include your order number and a brief explanation of your request so we can provide the appropriate instructions.
Contact Customer Support