After payment is confirmed, your order enters our fulfillment process. This includes order verification, product preparation, quality checks, and packaging before the shipment is released to the carrier.

During holidays, New Year periods, or other high-volume seasons, order preparation may require up to 5 business days.

Processing time is separate from the estimated transit time shown below.

Zyrovina™ works with manufacturing and fulfillment partners as part of our order delivery network. Depending on product availability and the delivery destination, an order may be dispatched from a partner or other fulfillment facility.

As a result, the shipment origin shown in your tracking information may differ from our business registration address.

Transit times begin after your order has been dispatched. Estimated delivery periods vary according to destination, carrier operations, customs procedures, and local delivery conditions.

Once your order leaves the fulfillment facility, a shipping confirmation will be sent to the email address associated with your order. When available, this message will include your tracking number or tracking details.

A short delay between shipment confirmation and the first carrier scan does not necessarily mean that the package has stopped moving.

International shipments may be sent on a Delivered Duty Unpaid (DDU) basis. Where applicable, customs duties, import taxes, brokerage charges, or similar government-assessed fees may be collected separately by the destination country.

Unless otherwise stated during checkout, these destination-country charges are the customer's responsibility. The amount and application of these charges depend on local regulations and are not included in our $5.99 shipping fee.

Customs inspection or clearance procedures may also extend the estimated delivery timeframe.

If you need to request an address correction, order modification, or cancellation, please contact us as soon as possible and within 12 hours after placing your order.

We will make reasonable efforts to accommodate requests received within this period. Once an order has progressed too far through fulfillment or has already been dispatched, we may no longer be able to change or cancel it.

If something appears to have gone wrong during delivery, please contact our customer support team. We will review the available order and tracking information and help determine the appropriate next step.